Neal Topf and Paul Catherall discuss all things Contact Centre related in an informal setting. A fireside chat without the fire


Fireside chats without the fires

Episode 9 QA/Training and our CX Heroes of the week

An interesting discussion for any QA/Training leaders. Neal Topf shares his insights on how to get the best from QA and Training within the Contact Centre. A valuable listen for anyone in these fields. Plus, we share our #cxheroes of the week:- Our #CXHeroesOfTheWeek:- Dr. Debra Bentson, CWPP, BBA, MBA, DBA Nick Glimsdahl, MBA ?I ICMI Featured Contributor Corey Klein Shep Hyken AT&T American Airlines Lea Morales All standout people! Please subscribe and show our Heroes some love #ChatsFires #CXConvos #CXHeroesOfTheWeek
00:00:00 5/22/2020

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