An interesting discussion for any QA/Training leaders. Neal Topf shares his insights on how to get the best from QA and Training within the Contact Centre. A valuable listen for anyone in these fields. Plus, we share our #cxheroes of the week:- Our #CXHeroesOfTheWeek:- Dr. Debra Bentson, CWPP, BBA, MBA, DBA Nick Glimsdahl, MBA ?I ICMI Featured Contributor Corey Klein Shep Hyken AT&T American Airlines Lea Morales All standout people! Please subscribe and show our Heroes some love #ChatsFires #CXConvos #CXHeroesOfTheWeek
In today's podcast, Neal and Paul are joined by Joe Doherty from Five9.
Joe is an expert in his field and talks about gamification and how the Cloud is helping companies in the new norm.
Neal shares some recent insights he found worthwhile from Al Hopper.
It would mean the world to us if you would leave a comment or even share the podcast.
Neal - @nealtopf (t)
Paul - @paulcat72 (t)
Joe -@joedohertyusa (t)
Al - @AlHopper_ (t)
This week, we discuss QA and the role that function plays within the BPO world and how it will change in the future.
Please get in touch if you have any topics that you would like us to discuss.
Neal Topf - @nealtopf on twitter
Paul Catherall - @paulcat72 on twitter
It would mean the world to us both if you could give some comments on what you think of the podcast so far, good and bad!!
Neal Topf and Paul Catherall discuss all thing BPO related in a series of fireside chats, without the fire.