In episode 42 of The Product Design Podcast, Seth Coelen interviews Scott Hurff, Founder and CPO at Churnkey, a platform that fixes every type of churn by supercharging all aspects of customer retention. Scott is also the creator of Super Like, a product feature he led while at Tinder, which allowed users to pay extra to get an edge at making a match.
During our chat, Scott shares where he gathers creative inspiration away from the screen, what he learned while working at Tinder, and the secret he believes can make your product make you a lot of money!
During our interview with Scott, you will learn:
-Where Scott gathers creative inspiration
-How Scott landed at Tinder and what he learned there
-How to stand out and get attention from budding startups and unicorn companies
-Scott's take on moving from B2C to B2B
-What's next for Churnkey and Scott
So happy to have you join us today!
01:38 How Scott initially got into web design
05:17 What cemented Scott's career path as an entrepreneur and founder
10:51 Where Scott gathers creative inspiration
17:29 Scott's first experience in B2B SaaS
20:36 How Scott landed at Tinder and then created the most successful revenue feature
25:00 Working at a unicorn startup: the good, the bad, the ugly
31:57 How to stand out and get the attention of a budding startup or the next big unicorn company
35:39 What working at Tinder taught Scott about product design and UX
37:08 Scott's UX ideas for Twitter to consider
40:58 How to strategize product design and features
47:21 Scott's take on going from B2C to B2B
50:45 What's next for Churnkey and Scott
Thanks for watching!
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-Churnkey Website: https://churnkey.co
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-YouTube channel: https://www.youtube.com/c/UXCabin