"Who's the leader of this madhouse?" I'm not totally convinced this sentiment is exclusive to the restaurant industry…but it's a phrase spoken often in bars, dining rooms and kitchens all over the country. Ken Mcgarrie was hearing it as well and it drove him to complete a 20 year back of the shelf project that's become The Surprise Restaurant Manager. A book of advice on the procedures and processes of successfully managing a restaurant filled with the life lessons and practical recommendations that can be an aide to both the novice and the seasoned pro.
The Surprise Restaurant Manager on Amazon
Korgen Hospitality – Ken's consulting group
I Have A Reservation – Track Tribe
This is Richard Melman, founder of the Chicago based multi-concept restaurant group…Lettuce Entertain You Enterprises with over 120 restaurants in operation now and several more on the drawing board.
The conversation, at times, sounded just like a couple of guys who haven't talked in awhile. Each reminiscing about the old days. But there are also peeks into how the mind of this very creative and successful restaurateur views surviving and flourishing in a very tough industry.